Legal Information

Company Identification

The website www.domoweb.pt is owned and operated by:

• Entity: Domoweb, Lda.
• Registered Office: Rua António Ferreira Magalhães, 112, 4760-855 Vila Nova de Famalicão, Portugal
• Tax ID (NIPC): 508064961
• Commercial Registry: Vila Nova de Famalicão Commercial Registry Office
• General Contact: geral@domoweb.pt | +351 252 094 787

Intellectual Property

All content on this website, including trademarks, registered trademarks, logos, text, images, source code, scripts and graphic layout, is protected by the intellectual property rights of Domoweb, Lda. or its third-party licensors. Any reproduction, adaptation or commercial exploitation without prior written consent is expressly prohibited.

Alternative Dispute Resolution (ADR)

In the event of a dispute, consumers may resort to an Alternative Consumer Dispute Resolution Entity. For more information, visit the Consumer Portal (Portuguese authority) at www.consumidor.gov.pt.

Electronic Complaints Book

Under Decree-Law no. 74/2017, Domoweb provides an Electronic Complaints Book (a Portuguese consumer-protection requirement). You may access it and submit your complaint via the official portal.

Data collection and processing

Data collected through the forms on this website is subject to computerized use and processing by Domoweb, Lda., which undertakes not to disclose it, using it solely for communication between the parties.

Under personal data protection law, data subjects are guaranteed, at all times, the right to access, rectify, update or delete their personal data, as well as the right to object to its processing, by submitting a request to Domoweb, Lda., headquartered at Rua António Ferreira Magalhães, 112, 4760-855 Vila Nova de Famalicão, Portugal, or via the email address geral@domoweb.pt.

These Terms and Conditions govern access to and use of the website www.domoweb.pt, owned by Domoweb, Lda. (Tax ID 508064961). By accessing or using this website, you declare that you have read, understood, and unreservedly accepted all the conditions described here. If you do not agree with any of them, please refrain from using the website.

1. Acceptance of Terms

Use of this website implies full and unreserved acceptance of these Terms and Conditions, as well as our Privacy Policy. Domoweb reserves the right to amend these terms at any time; the version in force is the one published on the website at the time of access.

2. Purpose and Description of Services

The website is intended to present Domoweb's products and services — namely enterprise management (ERP) solutions, IT infrastructure, cybersecurity, and the DW line of proprietary software — as well as to provide informational content, contact forms, and proposal requests. The information provided is for informational purposes only and does not, by itself, constitute a binding contractual offer.

3. Conditions of Use

Users agree to use the website lawfully, diligently, and in accordance with the law, morality, public order, and these Terms and Conditions, refraining from: (i) using the website for fraudulent or unlawful purposes; (ii) attempting unauthorized access to restricted areas, systems, or data belonging to Domoweb; (iii) introducing viruses, malware, or any malicious code; (iv) collecting data from other users without consent; or (v) engaging in any act that could damage, overload, or impair the normal operation of the website.

4. Intellectual and Industrial Property

All content on the website — including, without limitation, text, images, logos, trademarks, source code, design, and structure — is the property of Domoweb, Lda. or its third-party licensors, and is protected under applicable intellectual and industrial property law. Reproduction, distribution, modification, or commercial exploitation of any content without Domoweb's prior written consent is prohibited.

5. Links to Third-Party Websites

This website may contain hyperlinks to third-party websites, provided solely for convenience. Domoweb does not control and is not responsible for the content, availability, or privacy practices of such websites; their use is entirely at the user's own risk.

6. Limitation of Liability

Domoweb makes reasonable efforts to ensure the accuracy, timeliness, and continuous availability of the website, but cannot guarantee the absence of errors, interruptions, or technical unavailability. Domoweb is not liable for direct or indirect damages resulting from access to, use of, or inability to use the website, except where liability is mandatorily imposed by law.

7. Personal Data Protection

The processing of personal data collected through this website (namely via contact forms and newsletter subscription) is governed by our Privacy Policy, prepared in accordance with the General Data Protection Regulation (GDPR).

8. Changes to these Terms and Conditions

Domoweb reserves the right to amend, update, or correct the content of these Terms and Conditions at any time and without prior notice; changes take effect upon publication on the website. Users are advised to review this page periodically.

9. Governing Law and Jurisdiction

These Terms and Conditions are governed by Portuguese law. Any dispute arising from the use of the website shall be subject to the exclusive jurisdiction of the Braga judicial district courts, without prejudice to consumer rights under applicable law, including recourse to Alternative Dispute Resolution mechanisms.

10. Contact

For any questions regarding these Terms and Conditions, please contact us at geral@domoweb.pt or by phone at +351 252 094 787 (call charged at national landline rate).

Domoweb, Lda. is committed to making the website www.domoweb.pt accessible, in accordance with Decree-Law no. 83/2018 of 19 October, which transposes Directive (EU) 2016/2102 of the European Parliament and of the Council on the accessibility of the websites and mobile applications of public sector bodies.

Compliance Status

This website is fully compliant with the Web Content Accessibility Guidelines (WCAG) 2.1, level AA, including colour contrast criteria, semantic heading structure, keyboard navigation and alternative descriptions for multimedia elements.

Preparation of this Accessibility Statement

This statement was prepared and last updated on 16 July 2026. The website's compliance with the requirements of Decree-Law no. 83/2018 was assessed through an internal technical self-assessment, including manual testing and colour contrast verification.

Feedback and Complaints Contacts

To let us know about any accessibility difficulties, request clarifications, or ask for alternative access to content that is not accessible, you can contact us at the following dedicated email address:

• Email: geral@domoweb.pt
• Address: Rua António Ferreira Magalhães, 112, 4760-855 Vila Nova de Famalicão, Portugal
• Phone: +351 252 094 787

Escalation Channels

If the response or information requested through the contacts above is unsatisfactory or not timely, you may escalate to the competent authority in Portugal:

National Institute for Rehabilitation (INR, I.P.)
Av. Conde de Valbom, 63, 1069-178 Lisbon, Portugal | Email: inr@inr.mtsss.pt