Example success story — real content loaded via CMS
Summary of the challenge, the solution implemented and the results achieved.
Services & Support
Mobile ticket tracking and closure, with timely customer satisfaction.
Industry challenges
Lack of control over open tickets
Paper-based technical service reports
Delayed billing for services rendered
Difficulty scheduling field teams
Applicable Domoweb solutions
DWTICKETS
Integrated support ticket management with SLAs and workflows
ZS Mobile
On-the-spot service records and invoicing
DWBOOK
Online bookings integrated with the technical schedule
Cegid PHC CS
Contract management and automatic billing
Success stories